The only negative is that the top gets quite hot when the unit is in use, otherwise I'm very happy with it.
You'll regret if you buy this one!! Seriouly! - M. chang - Sunny West Coast
The toast function broken in 2 months. It always flamed up if baking the salmon fish. (Scary and dangerous!!) I called B&D Customer Service, and they said this item was NOT manufacturered by B&D! (Why use the brand B&D if B&D won't be responsible for this oven?) The warranty works like this: Within the 1st year from the date of purchase, you have to call the customer service, and they will direct you to another manufacturer phone number. After you call this number, they will ask you to cut the electric plug with wire about 5~7 inches and send it to some address along with a copy of the recipt and a .00 check to cover the S&H for the replacement unit. That's not too much work, but very much frustrated! Buyer has to pay for the shipping costs for the defective unit. (I mean, the defective unit is manufacturer's fault, why should I pay for it?!) After you send your plug away before you receive your replacement unit, you have no oven to use! That's why I need a RELIABLE oven to rely on!! This toaster oven is not reliable, nor responsible!
Heating elements burned out - M. Hardy - Puget Sound, WA
The element on top burned out and B&D has stopped making this model. So the oven hanging hood can longer be used. They are replacing the oven and waiving the fee's since I can no longer use the hood.
This is the second replacement in less than I year.
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