Toaster Oven Reviews

Sep 26, 2010 11:15:10

Brand : Black & Decker

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Product Overviews

On a hot day you'll appreciate the ability to bake, toast, broil and reheat without heating up your kitchen by using your full size oven. At breakfast time you can toast up to 4 slices of bread. For convenience the TRO490W features a 15-minute auto-off bake timer and a bake and toast signal bell. When the door is opened, the dual-position rack advances for easy access.

Black & Decker TRO490W Toast-R-Oven Classic 4-Slice Countertop Oven, White Reviews By Customers

I have already left a very favorable review for this item. Just FYI...the crumb tray pulls out from under the glass door. If you pull it all the way out, you don't have to turn the appliance upside down. This is a GREAT product, especially for the price. We own 3 of them! One at home, one at Grandma's and one in the RV.

unit not what's on box - wafmsgof -
I bought this at a big box store thankfully because the 2nd one is going back today. The first one had a broken handle right out of the box. I exchanged it. Now the door flops open and almost broke my plate. The picture on the box and the instructions show hooks that attach to the rack to help it slid out, which I was thinking would slow down the door. My old B&D had a spring loaded door so it didn't flop open.
I called Customer Care. The guy was REALLY nice but said that the redesigned model didn't have the hooks but they were still selling it in the old box with the old instructions. Swell! I don't like the 3 dials. I'd rather have a permanent "toast" setting. I do like the idea of a timer so I don't leave it on bake for days but I don't trust this model particularly based on the other reviews. This one's going back to the store.

Wish there were was a 0 star option - Karen -
Bought this toaster specifically because it had hooks to slide the tray in and out (our last toaster had them but they didn't work very well and these seemed better). Got home, opened the box, there are no hooks. So I called customer service and she said "return it to the store, we made a mistake". She said they did not give coupons or gift cards to make up for the error, there was nothing she could do. She was not particularly sympathetic or helpful. When I looked online, it turns out black and decker sold their small appliances to this other company who is clearly very incompetent. I used to really like black and decker but I will not be buying from them ever again.

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